KR8OM™ MD9.9 12ml Liquid Kratom Extract

FREE SHIPPING

Free US Shipping on every order, every time.
This is USPS Ground Advantage shipping and generally runs about 4-7 days.
We also offer an option to upgrade to various USPS and UPS faster shipping options.
These are usually quicker, averaging 1-3 days, depending on your distance from the Dallas / Fort Worth area.

SAME DAY SHIPPING

All orders completed Monday – Friday by 1:00 pm will be shipped the same day.
Orders completed after the cut-off times will be shipped the following day.
(US Central Standard Time | Weekend & USPS Holiday shipping not available)

EXPEDITED SHIPPING

If for any reason you have specific shipping requests, don’t hesitate to let us know what you need and we’ll take care of it.
Probably best to Call or Live Chat, but however you prefer to get in touch with us is fine. See hours and contacts below or on the Contact Page.

SHIPPING LOCATIONS

All products ship from Arlington, TX., right in between Dallas & Fort Worth.
We ship to all locations in the United States, except the following territories where kratom is prohibited;
AL, AR, IN, RI, WI, Sarasota, FL, Malheur, Ascension, Kranklin & Rapides LA, Denver, CO,
Alton, Jerseyville, Edwardsville IL, San Diego and Oceanside, CA. Columbus & Union, MS.

We DO ship to Alaska, Hawaii, the US Virgin Islands & Puerto Rico, for no additional charge.

We do not ship outside the United States.

SHIPMENT TRACKING

All orders come with tracking.
Once your paid order has shipped, you’ll receive your tracking number in your shipping confirmation email.
From there you can link to the carrier tracking page to get updates and to follow the progress of your order.

SHIPPING INSURANCE

Once your package is handed over to the shipping carrier, it’s literally out of our hands.
Shipping insurance will protect your package from loss, damage, or theft.
If you have any issues with your delivery, reach out to us at the information below.
We will work with you to get your issue resolved as quickly as possible!

CHANGES TO ORDERS

If you need to make order changes regarding products, quantities, shipping addresses, or anything else, get in touch with us as soon as you possibly can.
If your order has not shipped we will be able to make the changes for you, no problem.
If your order has already shipped, let us know anyway and we’ll figure out the best way to get you taken care of.
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RETURNS

Just to be clear…
100% Money-Back Satisfaction Guarantee means just that.
If you don’t love it, send it back!
If you’re not 100% satisfied with any product purchase,
just return it to us for a full refund, exchange, or store credit. Your choice.

RETURN POLICY

All returns must be postmarked within 30 days of the date your product was delivered to you.

RETURN PROCESS

Please submit a return request below. You can choose an exchange, store credit, or a refund.
Once your request is submitted, we will provide you with a shipping label and a return invoice.
Place the item(s) securely back in the original packaging and mail it back to us.
Once your return has been received and authorized, your account will be credited or refunded
to the same financial account from which it was originally paid, less shipping fees.
Alternatively, you may request an exchange for any product of equivalent value, or general store credit for any products.

SATISFACTION GUARANTEE

Again, 100% Satisfaction Guarantee. If you don’t absolutely love it, send it back.
If you have used any portion of the product and for any reason, you just aren’t happy with it,
submit a request on the Returns Page and we’ll get you taken care of right away!

QUESTIONS

If you have any questions concerning our return policy, please contact us.

Live Chat | 888.MYKRATOM
9a-5p CST | Monday – Friday
support@wholeearthgifts.com

If you would like to initiate a return, please fill out the form on the Returns Page and we will contact you ASAP to get you taken care of.

Please note, that while we are able to provide you with a return shipping label, you will be responsible for all shipping fees associated with your return.
If you prefer to not use our shipping label and take care of the shipping yourself, that’s no problem, just select either option below.